ChargePoint launches Premier Care and self-service portal

ChargePoint has launched two new charger management services aimed at electric vehicle (EV) charging network operators: Premier Care, a concierge-style service for large or complex charging deployments, and a self-service Support Portal included with all ChargePoint Cloud Plan Subscriptions. Both are available immediately.

Premier Care assigns a dedicated ChargePoint expert to each customer, providing revenue reporting, proactive network tracking, case management and charger configuration support. The service is positioned at operators with large charger bases or complex operational requirements. The Support Portal offers case creation and tracking, parts and labour progress monitoring, custom downloadable reports and a knowledge database of troubleshooting guides.

In a statement, JD Singh, Chief Customer Experience Officer at ChargePoint, said: “Premier Care allows businesses to streamline operations with our industry-leading team, whereas the Support Portal makes operations easy and intuitive for those who prefer to fully manage their own charger base.”

The two services join ChargePoint Assure and ChargePoint Safeguard Care in the company’s support portfolio.

Source: ChargePoint