Iveco working to regain customer confidence

As it launches its updated range of Daily commercial vans and trucks, Iveco has reaffirmed its commitment to its Australian customers, with the brand actively working to improve reliability and aftersales support.

Speaking to CarExpert, Iveco Australia’s head of business operations, Glen Dyer, said the company is aware of its reputation and has introduced measures across the company to not only improve its position in the market, but also to ensure its customers aren’t inconvenienced.

“We cannot afford to have people off the road – we just can’t,” Mr Dyer explained.

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“Because not only does it affect their livelihood, but of course, it ruins our reputation.

“So this has probably been one of the most important pieces for us over the last couple of years,” he said.

As well as an updated Daily van and cab/chassis range – which includes a new eight-speed torque-converter automatic from Germany’s ZF – Mr Dyer says Iveco has been implementing new systems and procedures across the organisation, like better training for its dealer network.