The conversation around AI in automotive retail has shifted quickly from speculation and
curiosity to reality. According to CDK’s latest AI at the Dealership study, nearly 40% of dealers
are utilizing AI in some way at their stores with 77% of them already integrating AI tools into
their systems. The trends aren’t likely to slow down with 22% actively planning investments.
From virtual assistants to predictive analytics, AI is transforming how dealers manage customer
interactions, streamline operations and tackle persistent challenges like employee retention and
communication.
CDK’s report also dives into lingering concerns — such as ROI and process alignment — and
why 2025’s surge in adoption could set the stage for an even bigger leap in 2026.
Key insights from the AI at the Dealership report include:
- AI Growth at the Dealership
- The Most Common Uses of AI in Variable and Fixed Ops
- What’s Working Now for Dealers
- Top Concerns of AI Use and Implementation
Solutions Central#CDK #Report #Dealership1771611257
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